Frequently Asked Questions
What is a digital loyalty card program and how does it work?
A digital loyalty card program replaces physical punch cards and plastic loyalty cards with a card that lives on your customer's smartphone.
Customers sign up by scanning a QR code you display at your location, and their card is instantly saved to Apple Wallet, Google Wallet, or their phone's home screen.
Every visit or purchase earns them rewards, no app download, no plastic card, no friction.
How long does it take to set up my loyalty program?
You can have your loyalty card fully set up and live in as little as 15 minutes.
The process involves choosing your card type, setting your reward structure, uploading your logo, and printing your QR code.
No technical experience is required, and our team is available to support you through every step.
Do my customers need to download an app?
No app download is required.
Customers on iPhone can save the card directly to Apple Wallet, and customers on Android can save it to Google Wallet. If a customer doesn't use either, the card installs as a PWA (Progressive Web App) directly on their home screen with a single tap, just like a native app, with zero store downloads.
Is there a free trial available?
Yes! You can start a 14-day free trial with no credit card required.
This gives you full access to explore the platform, build your card, and test the customer experience before committing to any plan.
What types of loyalty cards can I create?
The platform supports 8 distinct card types: Stamp, Cashback, Coupon, Discount, Membership, Reward, Multipass, and Gift.
Each card type has unique mechanics, for example a Stamp card rewards customers after a set number of visits, while a Cashback card gives back a percentage of every purchase as points. You can mix and match card types depending on your plan.
Can I run more than one loyalty card for my business?
Yes, depending on your plan. The Start plan includes 1 loyalty card, the Grow plan includes 3, and the Business plan includes 10.
This is ideal if you have multiple brands, multiple locations with different reward programs, or want to run separate campaigns for different customer segments.
Can I send push notifications to my customers?
Yes, all plans include unlimited push notifications.
You can send targeted messages, promotions, birthday offers, or automated follow-ups directly to your customers' phones, at no extra cost per message.
Notifications appear on the lock screen just like any other app notification.
Does the platform support multiple business locations?
Yes. The Start plan supports 1 location, Grow supports 3, and Business supports up to 10 locations with up to 50 manager accounts.
Each location can have its own staff scanner access while you manage everything centrally from one dashboard, making it perfect for growing businesses, franchises, and multi-branch operations.
How much does the digital loyalty card program cost?
There are three subscription plans.
The Start plan is BD 5/month (or BD 50/year) and is ideal for small businesses with 1 location.
The Grow plan is BD 10/month (or BD 100/year) and covers up to 3 locations and 3 cards.
The Business plan is BD 20/month (or BD 200/year) and supports up to 10 locations, 10 cards, and 50 manager accounts.
All plans include unlimited digital card users and unlimited push notifications, with a 14-day free trial available on all plans.
Is there a limit on how many customers can join my loyalty program?
No. All plans support unlimited digital card users, meaning there is no cap on how many customers can enroll, carry your card, or receive notifications, regardless of which plan you are on.
Do you offer a white-label option where I can use my own branding?
Yes. Full white-label customization, including your own branding on the application itself, is available on the Business plan.
Lower plans still allow you to fully brand the card with your logo, colors, and design, but the full white-label app experience is unlocked at the Business tier.
What is your refund policy?
For monthly subscriptions, you are eligible for a full refund if you request it within 7 days of your purchase date.
Requests made after 7 days are not eligible for a refund. If you were on a free trial before upgrading, the 7-day window begins from the date your paid subscription was activated, not the date of the original trial.
For yearly subscriptions, refund eligibility depends on how much of the year has passed. If less than 7 days have passed since activation, you will receive a full refund. If more than 7 days have passed but less than 2 months, you will receive a refund equal to the total amount paid minus one month's cost. If more than 3 months have passed, no refund is available.
To request a refund, please contact our support team with your account details and purchase date.
How do my staff scan and manage customer cards?
You grant your staff access to a scanner app that works on any smartphone, tablet, or PC, with no dedicated hardware needed.
Staff simply scan the customer's digital card to add points, stamp visits, or redeem rewards.
The scanner app is easy to use and requires no training beyond a brief walkthrough.
Can I migrate my existing loyalty customers to this platform?
Yes. The platform includes an easy migration tool that lets you import your previous customers along with their existing balances and loyalty history.
You will not lose your customer base when switching, and your customers will not lose their earned rewards.
Can I update or change my rewards program after launching?
It depends on the card type.
Some settings can be updated from the dashboard, while others cannot be changed after launch.
Any supported changes apply instantly, with no re-enrollment needed.
Does the platform require a POS system?
No POS system is required.
The loyalty program works completely independently via the scanner app on any device. However, if you do use a POS system, optional POS integration is available to allow points to be added automatically at checkout without a separate scan.
Is an API available for custom integrations?
Yes. Full API access and webhooks are available, allowing developers to connect the loyalty platform with your existing business tools, CRM, e-commerce store, or custom app.
Ready-made simple integrations are also available for common use cases without any coding.
Is the platform GDPR compliant and is my customer data secure?
Yes, the platform is fully GDPR compliant.
Customer data is handled with privacy-first practices and you retain full ownership of your customer data.
The platform also supports multiple languages, so you can localize the experience for your region and customer base.
