Frequently Asked Questions
What is a Website Care Plan and why does my website need one?
A Website Care Plan is an ongoing maintenance and management service that keeps your website secure, up to date, fast, and running smoothly at all times.
Without regular maintenance, WordPress websites become vulnerable to security threats, plugin conflicts, performance degradation, and unexpected downtime that can directly impact your business.
A care plan ensures your website is always in peak condition so you can focus on running your business without worrying about what is happening behind the scenes.
What are the three available packages?
The Basic package is BD 99 per month and covers the core essentials of website maintenance including regular backups and updates, security monitoring, uptime monitoring, and basic support.
The Advanced package is BD 149 per month and delivers a more proactive level of care including proactive backups and updates, enhanced security measures, advanced uptime monitoring, and priority support with troubleshooting.
The Secured package is BD 199 per month and focuses on maximum security protection, including robust security monitoring, advanced malware protection, SSL certificate installation, and vulnerability scanning and patching.
What is the difference between Regular and Proactive backups?
Regular backups, included in the Basic package, are scheduled backups that capture your website data on a consistent basis so you can restore it if something goes wrong.
Proactive backups, included in the Advanced package, go a step further by monitoring for changes and potential issues before they become problems, ensuring your most recent data is always protected and recovery is as fast as possible.
Both backup types provide daily protection of your website data and peace of mind that nothing is permanently lost.
What does security monitoring include?
Security monitoring involves continuous surveillance of your website to detect suspicious activity, unauthorized access attempts, malware injections, and other potential threats in real time.
The Basic package includes standard security monitoring, the Advanced package includes enhanced security measures with faster threat response, and the Secured package adds advanced malware protection, SSL certificate installation, and vulnerability scanning and patching for the highest level of protection available.
For businesses handling sensitive customer data or running e-commerce operations, the Secured package provides enterprise-level protection.
What is uptime monitoring and why does it matter?
Uptime monitoring means we continuously check that your website is live and accessible to visitors around the clock.
If your website goes down for any reason, we are immediately alerted and can take action to restore it as quickly as possible, minimizing the time your business is unavailable online.
The Advanced package includes advanced uptime monitoring with faster detection and response compared to the standard monitoring included in the Basic package.
What does vulnerability scanning and patching mean?
Vulnerability scanning is the process of regularly scanning your website's code, plugins, themes, and server configuration to identify any security weaknesses that could be exploited by attackers.
Patching is the immediate process of fixing those vulnerabilities before they can be used to compromise your website or steal data.
This proactive approach is included exclusively in the Secured package and is one of the most effective defenses against the constantly evolving landscape of online threats.
What is SEO health monitoring and what does it cover?
SEO health monitoring involves regularly checking your website for technical issues that could negatively affect your search engine rankings, such as broken links, crawl errors, slow page speed, missing meta tags, and indexing problems.
By catching and addressing these issues early, we help ensure your website continues to attract organic traffic and does not lose rankings due to technical deterioration.
SEO health monitoring is included as part of our ongoing performance checks across all care plan packages.
What kind of support is included and how quickly will issues be resolved?
The Basic package includes standard customer support to address issues as they arise with prompt response times.
The Advanced package includes priority support and troubleshooting, meaning your issues are escalated ahead of standard queue and resolved faster.
All support is handled by our expert team who are familiar with your website configuration, ensuring efficient and accurate resolutions every time.
What happens if my website gets hacked or infected with malware?
If your website is compromised, our team acts immediately to identify the source of the breach, remove malicious code, restore your website from a clean backup, and patch the vulnerability that was exploited.
The Advanced and Secured packages provide the strongest layers of prevention against this happening in the first place through enhanced security measures, malware protection, and vulnerability scanning.
Having an active care plan means you are never left dealing with a hacked website alone or scrambling to find emergency support.
Do I need a Website Care Plan if my website was not built by Khetta?
Yes, our care plans are not limited to websites we have built.
As long as your website runs on WordPress, we can onboard it to any of our care plan packages after an initial assessment to understand its current state, configuration, and any existing issues.
This makes it easy to switch to professional website management regardless of who originally developed your site.
What payment methods are accepted?
We accept Benefit Pay, Direct Bank Transfer, PayPal, and more.
If you have any questions about payment or invoicing, our team is happy to assist.
You can select your preferred package directly from the page and submit a request to get started.
Our team will reach out to confirm your order, conduct an initial review of your website, and get your care plan active as quickly as possible.
If you are unsure which package is right for your website, you can book a free consultation and we will recommend the best level of protection based on your site and business needs.
