Frequently Asked Questions
What is the Appointment System and how does it work?
The Appointment System is a digital booking platform that allows your clients to schedule, manage, and track their appointments online without any back-and-forth calls or messages.
Clients visit your interactive booking portal, choose an available time slot, and receive automated confirmations and reminders, all without any manual effort from your team.
It is designed to reduce no-shows, eliminate scheduling conflicts, and give both you and your clients a seamless and professional booking experience.
What is the difference between the Basic and Advanced packages?
The Basic package is BD 5 per month and covers the core essentials needed to manage appointments efficiently, including easy scheduling, automated reminders, calendar integration, and customizable booking forms.
The Advanced package is BD 9 per month and builds on top of the Basic features by adding multiple staff and resource management, online payments and invoicing, and analytics and reporting capabilities.
If you are a solo practitioner or small business, the Basic package is a great starting point, while growing businesses with multiple staff or service types will benefit more from the Advanced package.
Yes, there is a one-time setup fee starting from BD 25 for both packages.
The setup fee covers the initial configuration of your booking portal, calendar integration, time slots, and any customization needed to get your system live and ready for clients.
Your monthly subscription begins after the setup is complete and your system is fully operational.
Can I manage multiple staff members and resources?
Yes, multiple staff and resource management is included in the Advanced package.
This allows you to set individual schedules, availability, and service types for each team member, so clients can book with a specific staff member or resource based on real-time availability.
It is ideal for clinics, salons, fitness studios, and any business where different team members handle different services or have different working hours.
Will my clients receive reminders about their appointments?
Yes, automated reminders and notifications are included in both packages.
The system sends reminders to your clients ahead of their scheduled appointment, significantly reducing no-shows and last-minute cancellations without any manual follow-up from your team.
Reminder timing and content can be configured as part of the setup process.
Can clients book appointments at any time, even outside business hours?
Yes, your booking portal is available 24 hours a day, 7 days a week, allowing clients to schedule appointments at any time that is convenient for them.
The system only shows availability based on the time slots you configure, so you remain in full control of when bookings can be made.
This means you capture bookings even while you are closed, without needing anyone to answer calls or messages.
How does calendar integration work?
The system syncs all appointments directly with your calendar, giving you a centralized view of your entire schedule in one place.
This eliminates the risk of double bookings and ensures your availability is always accurate and up to date in real time.
Calendar integration is included in both the Basic and Advanced packages.
Can I accept online payments through the booking system?
Yes, online payments and invoicing are included in the Advanced package.
Clients can pay for their appointments at the time of booking, reducing no-shows even further and eliminating the need to chase payments after the appointment.
This feature makes the entire client journey, from booking to payment, fully digital and seamless.
Can I customize the booking form to collect the information I need?
Yes, customizable booking forms are included in both packages.
You can configure the form to collect whatever information is relevant to your business, such as service preferences, medical notes, contact details, or any other details you need before the appointment.
This ensures you are always prepared for each client before they arrive.
Can I see reports and analytics on my bookings?
Yes, analytics and reporting capabilities are included in the Advanced package.
You can track booking volumes, peak hours, cancellation rates, staff performance, and revenue trends to make informed decisions about your scheduling and business operations.
These insights help you identify opportunities to optimize your availability, reduce no-shows, and grow your bookings over time.
What payment methods are accepted for the subscription?
We accept both Benefit Pay and PayPal for subscription payments.
You can select your preferred payment method during the sign-up process on the appointments page.
If you have any questions about billing or invoicing, our team is happy to assist.
You can select your preferred package directly from the page and complete the booking form to get started.
Our team will reach out to confirm your order, collect the details needed for setup, and have your appointment system live as quickly as possible.
If you are unsure which package suits your business best, you can book a free consultation and we will guide you to the right choice.
